TV Setup Guide

New Cable TV Troubleshooting
We installed an upgrade to our TV system that requires you to reprogram your TVs.

Step 1: Attempt to reprogram your TV

Enter the settings menu on your TV and do a search for channels. You are searching for “Digital” and/or “Cable” channels. Our channels begin at channel 29. (See above for channel listing) Attempt to program all TVs in your home. If any of your TVs program properly than the signal is getting into your home.

Step 2: If none of the TVs in your home detect our new channels, it is possible a problem with signal strength

Contact the office for a Cable TV check at your campsite. OVR checking your post may take up to 48 hours, so skip to Step 4 if you are anxious to try to solve the problem yourself.

NOTE: If you are in a travel trailer check the booster button. If the signal in not already proper at your post, OVR's service call will make sure you have a proper signal at your campsite post.

Step 3: Once OVR confirms that your signal is proper at your campsite post, try to reprogram your TV.

If your TV does not reprogram, proceed to Step 4.

Step 4: Figure out what is likely wrong in your home.

Once OVR has confirmed that the signal is proper at your site post, you have determined that the problem is between the site post and your TV.
The steps below can be handled by Ocean View Trailer Sales (609) 624-0370; however, that will be a paid service call. Here are some things you can do yourself:

First: Take your TV to the site post and try to program the TV as it is directly connected to the site post. If this works, the problem is in the wiring between the site post and your TV inside your home. The next step is to replace wires and splitters until you find the problem(s).

Second: If the TV does not pick up the channels directly at the post, your TV is not compatible with our TV system. You can purchase a new TV or you can purchase a converter.

Below is a link to the converter box that our TV provider has assured us will convert the signal to work on your TV:
Digital TV Converter View-3500STBII, Digital Converter Box

TV Compatibility Information

TVs must have a QAM tuner in order work with our system. The only way to determine if the TV has QAM tuner is to check the owner’s manual. The owner’s manual may be available online. Our provider, Apogee has provided us with a list of TVs that they have tested for compatibility.

You can check the know list by clicking on the link below:
Known TV Compatibility List

Additional Possible Problem: Is your booster button on?

Most travel trailers have a TV booster button located behind one of their TVs. Below is an image that shows you a typical booster button, which is usually located on a wall outlet behind your primary TV. The booster should be off for operation with our TV system.

Ocean View Resort TV Channels

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